On our platform, we ensure that customers receive their house plans in digital format quickly and efficiently. However, we understand that inconveniences may arise, which is why we offer a fair and transparent refund policy.
1. Delivery Time and Eligibility for Refund
Once payment is made through PayPal, the customer can download the plans immediately. If the customer does not receive the files within 3 days, they can request a 100% refund of the amount paid.
2. Process to Request a Refund
If you have not received the plans within the specified timeframe, please follow these steps:
- Check your email and spam folder in case the download link has been sent there.
- Contact us through our support email or contact form on the website.
- Provide your order number and the email address used for the purchase.
Once the issue is verified, we will proceed with the refund within a maximum of 5 business days via PayPal, using the same payment method used for the purchase.
3. Cases Where Refunds Do Not Apply
- If the customer receives the plans correctly within the 3-day period.
- If the files have been successfully downloaded according to our records.
- If the customer requests a refund for reasons unrelated to delivery (e.g., change of mind or error in plan selection).
We are committed to providing reliable service and ensuring that every customer receives their product without issues. If you have questions or need assistance, our support team is available to help you.
